Frequently Asked Questions

Everything you need to know about furnishing your modern home with Urban Sales.

What are your standard shipping times for furniture?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the piece.

Do you offer white-glove delivery and assembly?

Yes, we offer professional assembly services and room-of-choice delivery for an additional fee at checkout to ensure your new furniture is perfectly placed and ready for use.

What is your return policy for home decor and furniture?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund, minus shipping costs.

Are your products covered by a warranty?

All Urban Sales furniture comes with a standard 1-year limited warranty against manufacturing defects to give you peace of mind regarding quality and durability.

How can I track the status of my large freight order?

Once your order ships, you will receive a tracking number via email. For large items, our freight partner will call you directly to schedule a specific delivery window.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options like Affirm and Klarna, allowing you to pay for your home upgrades over time.